Accessible leaders make ideas possible

At a golf event attended by several CEOs, Alice Awiti Otieno noticed that some leaders initiated conversations themselves, making it easier to exchange views beyond the usual corporate hierarchy. She argues that leaders should remain curious and listen to contributions, including those from people who have never been invited into strategy meetings. Citing the late Kenyan businessman Chris Kirubi, who championed mentorship and learning from one another, she says junior and frontline employees may spot customer frustrations, market opportunities and processes in need of change. Taking their ideas seriously can create new possibilities for organisations.