NCC Vows Stronger Consumer Protection and Accountability for Poor Service Quality

At the 95th Telecom Consumer Parliament in Lagos, Nigerian Communications Commission Executive Vice Chairman Dr Aminu Maida pledged stronger enforcement of standards and accountability for operators’ service failures. He said subscribers deserve reliable connectivity, transparent billing and accessible channels for redress. Maida reported that operators had carried out more than 6,500 network improvement interventions in 2026 and urged consumers to use the NCC’s coverage maps and performance-monitoring tools. He also raised concerns about telecommunications infrastructure vandalism, including fibre cuts and equipment theft.