Stop Delaying Citizens’ Requests, SERVICOM Urges Public Servants

SERVICOM has urged public servants to respond to citizens’ requests within stipulated timelines and improve service delivery in government institutions. Acting National Coordinator Helen Lawal made the call at JAMB’s 2026 Customer Service Week in Abuja, held from October 19 to 23. She described the theme, “Going the Extra Mile,” as a call to action for ministries, departments and agencies. SERVICOM Head of Operations Ngozi Akinbodewa said this means responding promptly, explaining procedures clearly and following up on pending requests.