Self-awareness: First step to becoming a better communicator, by Ruth Oji

According to Dr. Ruth Oji, self-awareness is the first step to becoming a better communicator. She illustrates with an example of a senior executive who, thinking he was firm, intimidated his team in a meeting. Self-awareness allows one to recognize emotions and their impact on others, improving communication. The article explains that without this introspection, messages are misinterpreted.