NCC CEO Maida tasks staff on improved customer service, accountability

The Executive Vice Chairman of the Nigerian Communications Commission (NCC), Dr Aminu Maida, urged staff to improve customer service, demonstrate accountability, and respond promptly to stakeholders’ concerns. During Customer Service Week 2026 in Abuja, he emphasized that service delivery is central to the NCC’s mandate, highlighting the importance of listening, responding quickly, explaining decisions clearly, and following through on commitments. He also stressed the role of technology, while maintaining judgment, empathy, and professionalism, and urged staff to treat stakeholders with courtesy and respect.