Degradation of Internet Service Quality: Causes and Remedies

The DRC is experiencing a persistent degradation of internet service quality in several provinces, with frequent outages, network saturation, and unjustified loss of prepaid credits. This hinders productivity and the development of the digital economy. The show Okapi Service hosts Dominique Mungimba Moket, director of telecommunications market regulation at ARPTC, and Maître Dieudonné Tshibuabua Ali, lawyer and president of the consumer league, to discuss causes and remedies.