CBK’s New Regulations Must Close Customer Data Protection Gaps

Author: Francis MonyangoPublished on: November 2, 2026Country: Kenya

Business & EconomyTechnology

CBK’s New Regulations Must Close Customer Data Protection Gaps

The Central Bank of Kenya (CBK) is reviewing two proposals on third-party service providers, open for public comment until November 7. A March 2025 survey found that all responding commercial and microfinance banks relied on technology providers, while 38 of 52 institutions surveyed identified cybersecurity and data privacy as major challenges. The proposals strengthen technology risk management, contractual safeguards and oversight, and make clear that outsourcing does not remove banks’ legal obligations, including for providers throughout the supply chain.

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