Billing disputes: LASCOPA secures N26.2m in refunds for Ikeja Electric customers

Between January and September 2026, Lagos State Consumer Protection Agency (LASCOPA) resolved 528 of 556 complaints against Ikeja Electric, a resolution rate of about 95 percent. The agency secured refunds and credit adjustments totalling N26,243,758.75, while 28 cases remain ongoing. LASCOPA General Manager Afolabi Solebo reaffirmed the agency’s commitment to transparency and better service in electricity distribution. Complaints and Mediation Department head Yusuf Musiliu urged consumers to submit supporting documents and use the agency’s monthly mediation meetings to report billing errors and electricity supply problems.