Telecom complaints plunge 80% as service improves — NCC

Author: Henry OduahPublished on: April 27, 2026Country: Nigeria

Technology

Telecom complaints plunge 80% as service improves — NCC

The Nigerian Communications Commission (NCC) reported an over 80% drop in consumer complaints in the telecommunications sector following recent reforms. Complaints regarding service quality fell from 129,000 in March 2025 to 24,000 in March 2026, marking an 80.60% reduction. Overall, total complaints decreased from 351,000 in January 2025 to 76,000 in March 2026.

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